How do I place an order?

Simply find the product you want, click Order Now, fill in your name, phone number, and delivery address, then confirm. No account needed, no payment upfront.

Do I need to create an account to order?

No. You can order as a guest without creating any account. Just fill in your details at checkout.

Can I order multiple products in one order?

Yes. You can order as many products as you need in a single order and pay for everything together on delivery.

How will I know my order was confirmed?

After placing your order, our team will contact you within a few hours to confirm your order and delivery details.

What payment methods do you accept?

We accept Cash on Delivery (COD) only. You pay cash when your order arrives at your door — no online payment required.

Do I pay anything before receiving my order?

No. You never pay upfront. Payment is made only after your order is delivered to you.

Are there any hidden fees or extra charges?

Absolutely not. The price you see on the product page is exactly what you pay. No surprises, ever.

Is Cash on Delivery safe?

Yes. You see your product first, inspect it, and only then pay. All the risk is on us — not you.

Which areas do you deliver to?

We deliver across Tanzania including Dar es Salaam, Arusha, Dodoma, Mwanza, Moshi, Zanzibar, Tanga, and Morogoro. Not sure about your area? Contact us and we will confirm.

How long does delivery take?

Is shipping free?

Shipping fees depend on your location. The exact cost will be confirmed when our team contacts you to confirm your order.

What if I am not home during delivery?

Our delivery agent will call you before arriving. If you miss the delivery, we will reschedule at no extra charge.

What if I receive a damaged or wrong product?

Contact us within 24 hours of delivery with a photo of the product. We will replace it or issue a full refund immediately — no questions asked.

Can I return a product if I change my mind?

Returns are accepted within 48 hours of delivery if the product is unused and in its original condition. Contact us to arrange the return.

How long does a refund take?

Refunds are processed within 2–3 business days after the returned product is received and inspected.

What if I refuse to accept the order on delivery?

That is completely your right. If you are unsatisfied upon delivery, you can refuse the package and owe nothing.

Are your products genuine and high quality?

Yes. Every product in our store is carefully selected for quality and value. We only sell what we trust.

Do you restock out-of-stock products?

Yes. Contact us with the product name and we will notify you as soon as it is back in stock.

Can I request a product not listed in your store?

Yes. Send us a message with the product you are looking for and we will do our best to source it for you.

How can I contact you?

Visit our Contact Us page and send us your message directly. We will get back to you as soon as possible.

How fast do you respond?

We respond to all messages within 1–2 hours during working hours (Monday – Saturday, 8:00 AM – 8:00 PM).

Do you have a physical store?

We are an online-only store. All orders are placed online and delivered directly to your door — simple and convenient.